Our Service

Project Consulting

We are happy to

provide you with

project consulting

services,including

project design, product

recommendation, etc.

These servicesare free.

Product Design

If your project requires

customized products,

we have professionals

to design the products

you need to ensure that

your creativity can be realized

After Sales

After you buy our products,

we will provide perfect

after-sales service.

You can contact us for any

questions, and we will have

a professional service

team to talk with you.

Other Service

We also provide other

services, such as logistics

consulting, project installation,

supporting equipment, etc.,

please consult our  staff for

more information

Service Warranty Policy

This service warranty policy applies to LED display products purchased directly from [Guojia Group] Shenzhen GuoXin Photoelectric Technology Co., Ltd ( “GuoXin”) and within warranty period. Any products not purchased directly from GuoXin do not apply to this warranty policy.

Products shall be installed and used strictly aligned with the installment instructions and cautions for use stated in the product manual. If products have defects of quality, materials, and manufacturing during normal use, GuoXin provides warranty service for products under this warranty policy.

Usually we provide products with a 2-year warranty period. If you have special warranty requirements, you can communicate with us, and we are happy to provide you with the services you need.

We offer the following service types:

(1) Remote technical support: Our engineers will provide technical support through telephone, email, video call, remote link, etc for free.

(2) Return to the factory for repair: If the product has quality defects, it can be returned to the factory for repair after confirmation by our engineers. The round-trip cost is shared by both parties. It can also agree on other solutions.

(3)On-site maintenance: If we need to send an engineer on site, please provide a written report to our company for review. If our company thinks it is necessary, we will send engineers. The cost will be negotiated by both parties.